Privacy Policy

At Heavenly Green we take privacy seriously and only use the information we collect to provide our services. We do not share or sell the information we collect for any other purpose than providing the services listed.

At any time, you may request a copy of information we have recorded about you. You may also request we remove all identifiable information with respect to yourself. As a matter of course, we will delete your identifiable information if you have not undertaken business with us after 7 years.For transparency, listed are the business services we provide and how each service uses the information we collect.

Hair and beauty related services
We request the minimum level of personally identifying information to run our business effectively. This is data you provide us directly, for example, your name and contact details. We will never obtain information about you indirectly from sources outside our business. We store notes with respect to services we undertake to ensure we maintain and exceed our level of service. For example, your preferred treatment, how you like your coffee and who your favourite therapists are. We consider you have provided consent for us to store personally identifying information and information about your services based on your receiving services from us.

Depending on the particular service(s) we are providing we may be required to ask questions related to your medical history. We will obtain your consent prior to storing information related to your medical history. Examples of medical data may be allergies, pregnancy or an injury that may impact our service.

Appointment confirmations and reminders
We will contact you via phone, email or SMS to confirm appointments booked and remind you of upcoming appointments. We consider your having made the appointment as consent to undertake this activity but, if you want, you may opt-out at any time.

Appointment ratings and reviews
After visiting us we may send you an email or SMS asking you to rate our services and provide feedback. We consider your agreement and participation in the service as consent to undertake this activity but, if you want, you may opt out at any time.

Loyalty
We consider becoming a member of our loyalty program as consent to send you emails related to the loyalty program but, if you want, you may opt out at any time.

Marketing
We will not undertake phone, mail, email or SMS marketing without you first providing consent for us to do so. Our marketing campaigns are automated and use rules based on services and products purchased and information we collect from you. For example, we may send marketing campaigns related to your birthday, the fact we miss you (you have not visited for 3 months) and other special days like Valentine's Day and Christmas. Of course, you may opt out of receiving marketing material at any time.

Data processors and data locations
We use numerous leading software solutions within our business to provide the services listed above. These software solutions store and process data in numerous locations outside our business premise. For a list of software providers and data storage locations please visit: www.shortcuts.co.uk

You may contact us at info@heavenlygreen.co.uk

Request a discussion about our Privacy Policy
Request information we have stored about you
Request we remove all identifying information about you
Make a complaint

Cookie Policy

Like most websites this website uses cookies. You can find information about cookies and how we use them below.

What are cookies?
Cookies are small files stored in your web browser to help the website interact with you. Without cookies, every time you visit a new page the website thinks you are a new visitor. This would mean for example shopping baskets would empty each time you clicked onto a new page. If you would like to read more about cookies , Wikipedia has a detailed article.

What if I do not want cookies stored on my browser?
You can block cookies via your web browser. You can find out specific instructions for your browser via Google. Please note though we provide no guarantee against unexpected results should you choose to block cookies on this website.

What cookies do you store on my browser?
Details of the cookies we use on this site are listed below:
Cookie Message - This records the answer you gave regarding accepting our cookies. Without this the cookie notification would pop up every time you went to a new page
PHPSESSID - Allows the website to function correctly such as retaining a shopping basket
Occasionally the way third-party add-ons store cookies change. Because of this the list above may not always contain an exhaustive list of the cookies which are saved. We do regularly audit the cookies stored as a result of visiting our website.